FAQ

Shipping & Returns

How much is shipping?

All candle orders ship FREE within the United States (including Alaska and Hawaii), no order minimum required.

How long does shipping take?

You can expect your package to be in the mail within 2-4 business days after your order is placed.

We ship from Los Angeles, California via UPS Priority Service or for larger orders, UPS Ground. The majority of packages arrive within 4 business days after being scanned by our local post office.

Please note that, due to an increased volume of mailed packages during COVID-19, our local post offices may be experiencing some delays. Most packages are delivered in a regular timeframe, but if your tracking number shows no movement for over a week, please reach out to hello@shopgetaway.co and we'll do what we can to find a solution!

Our products are hand-poured in small batches and we do our best to keep up with stock demand. Rest assured, we're working hard to deliver your order as soon as possible.

Do you ship internationally?

No. At this time, we are only able to ship our candles within the United States. This will (hopefully) change soon! Sign up for our email newsletter and/or follow us on Instagram @shopgetaway.co to be the first to know once we expand our reach.

Do you offer refunds and/or returns?

Yes. We offer a 14-day return policy, so if you change your mind about your order, you are welcome to return it, unused, postmarked within fourteen (14) days of purchase, and receive a refund.

You can read our full Shipping + Returns policy here.

FAQ

Candle Ingredients & Care

What size are your candles?

Our candles are currently available in one size:

Candle Diameter: 2.85 in.
Candle Height: 3.50 in.
Net Weight: 8 oz. (227 g)

We selected our elegant, straight-sided amber glass jars with form and function in mind. With clean, minimalist labels and matte black lids, your candle will look great on a bathroom vanity, atop your coffee table, or wherever you wish to #GetawayAtHome.

What type of wax do you use?

We use a premium coconut/soy/apricot wax blend with lead-free, cotton fiber wicks.

We prefer using a coconut wax blend because it is 100% non-toxic and tends to burn cleaner, with less smoke and less soot than pure soy or paraffin wax candles. Coconut wax also holds a higher fragrance load of 12.5% (that's the ratio of scent to wax), meaning you get amazing throw – a deeper scent that actually fills the room. For perspective, a pure soy candle can only absorb 8% scent.

More reasons to love coconut wax: Coconuts are one of the few natural, edible resources left that haven't been genetically-modified or treated with pesticides. Less coconuts are needed to produce a sizable amount of wax, making it much more sustainable to harvest than other crops.

What type of fragrance oils do you use?

We use only clean aroma oils for our candles.

Our fragrance oils are phthalate-free, but we also exclude materials with similar health concerns, including those on California’s Prop 65 list. This includes five main "hazard groups" that we don't allow in any of our fragrance blends: Carcinogens, mutagens, reproductive toxins, organ toxins, and acute toxins.

How long will my candle last?

With proper care, our signature candles have an estimated burn time of 45-50 hours. To prolong the life of your candle, here are a few tips:

1. The first time you light your candle, let it burn until the wax has melted all the way to the sides. They say wax has "memory" and doing this will encourage an even burn with every future use.

2. Trim the wick at least ¼" between every burn. This helps prevent messy soot and a shorter, safer flame. A proper wick trimmer tends to be best, but you can also use scissors or nail clippers to trim your wick.

3. Resist the urge to burn your candle for longer than 4 hours. More than that can lead to uneven burns and "mushrooming" wicks.

4. Keep your candle clean and dust-free. (Our candles come with a matte black lid for exactly this reason.)

Read our blog for more candle care tips.

FAQ

Wholesale & Gifting

Are your candles available for wholesale or resale?

No, our candles are available exclusively here on https://shopgetaway.co and are not available for resale.

By purchasing Getaway products, you agree not to resell or distribute our products for any commercial purposes. We may cancel your order if we have reason to believe that your order is not for personal use.

How do I place a large order (like for corporate gifts, weddings or events)?

We welcome large orders for corporate events, weddings, and for use as employee or client gifts. The best way to begin the order process is to submit an enquiry on our Corporate & Event Gifting page.

Have another burning question? We're here to help! Get in touch below.

Contact us